Tips on Choosing the Best Answering Service for Your Business
A call answering service is a company that handles all the incoming calls to your business. This is very helpful because it frees up employees to handle other aspects of the business. Answering services also benefit your customers because they get to the persons they want to talk to faster. Your business has unique needs, so it can be overwhelming to try to choose the best one for your company from the many that are available. Keeping a few things in mind will help you make a good decision. Some companies will offer same day activation for their services. This can be a bad thing even though it seems like a good thing. You want to make sure that the first interaction customers have with your company is a good one. Depending on your needs, you may need a couple days or a couple weeks to train them correctly.
The company’s work history will tell you a lot. They will have helpful knowledge and suggestions if they have worked with companies like yours before. You will have to do more training if they don’t have experience with companies like yours.
You want to make sure that they actually care about your company and the quality of service you are receiving. Most companies will claim this, but you should make sure. You can do this by making sure they have a call evaluator that listens to calls to make sure they are up to standards. Ongoing training and evaluations is also a good indicator.
They should also be set up to handle when disaster happens. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. Call recording is very important also. Resolving disputes or complaints is much easier for your if you can listen to all the calls that are relevant to the problem. Not only should they have call recording, but you should be able to easily access them.
If it is possible you should go to the facility for a tour. Talking to the person in charge of your account will let you know if it is a good fit or not. If an in-person visit isn’t possible see if there is some way you can do a virtual tour or video call to see the actual place that will be handling your calls. It can also be a good idea to go with a family owned answering service. The company isn’t likely to flip into something else and there tends to be less turnover this way. If you keep these things in mind you are sure to find a call answering service that meets your needs.